Frequently Asked Questions
Q: Are you insured?
Yes, we carry a bond, general liability for $2 million, commercial auto, and worker’s compensation insurance. Every new client is sent a copy of our insurance coverage, which is updated once per year.
Q: How much do you charge?
In order to determine what it will cost to clean your facility, we do a comprehensive walk-through where we take measurements, record the different types of surfaces to be cleaned, how many employees work there, how many fixtures in the restrooms, etc. This information helps us to put together a customized cleaning proposal for your facility.
Q: What time will you clean our business?
Most businesses that we care for are cleaned between the hours of 5PM and 11PM. We will work with you on the time that works best for your business.
Q: How do we know we can trust the people doing our cleaning?
Each of our employees goes through a rigorous hiring process including a minimum of 2 interviews, background check, and drug test. They are then trained at our office with a customized training program and video. This training includes both procedures and safety training. Our supervisors take over when the employee is put into the field to work, continuing the training process and following up with Quality Control reports.
Q: Do I have to sign a contract?
No, we believe in performance-based contracts, which means that we have to earn your business every month. We do need to have you sign an Agreement that outlines the services to be provided, the frequency, price, and payment terms. The agreement also states that either party may discontinue service with a 30-day notice.
Q: How do we begin?